Shipping policy

Shipping Policy

Last updated: 2026-05-21

Thank you for shopping with U-Neek Magnets. This page explains how we make, ship, and deliver your order. Because every item is custom-printed for you, the total time you wait is the sum of production time and transit time.

Production Time

Each order is printed to your specifications after it is placed. Standard production time is 2–5 business days (Monday through Friday, excluding public holidays). Larger orders or items with complex personalization may take slightly longer; if so, we will reach out before production begins.

Transit Time

Once your order ships, you will receive a confirmation email with tracking. Estimated delivery times provided by the carrier are not guaranteed and may be affected by weather or carrier capacity.

Shipping Methods & Rates

We ship via UPS using a Flat Rate shipping model. The final flat-rate shipping cost will be clearly displayed at checkout before payment.

Shipping Destinations

We currently ship exclusively within Australia. We do not offer international shipping at this time.

Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. Orders that are returned to us as undeliverable, refused, or returned because of an incorrect address may require a re-shipping fee at the customer's expense.

Lost or Delayed Packages

Once a package is marked as delivered by the carrier, responsibility transfers to the buyer. If tracking shows delivered but you have not received the package, please first contact UPS to file a trace; then email us so we can help.

Damaged on Arrival

If your order arrives damaged, please email us at susanlcornish@gmail.com within 14 days of delivery with your order number and clear photos of the damage and the outer packaging. We do not require you to ship damaged personalized items back — please keep them; we will arrange a replacement at no cost. See our Refund Policy for full remake details.